Refund Policy

Last updated November 11, 2026

We want every reel to be one you're proud to send to coaches.

1. Free fixes first

If something isn't right with your reel (a technical problem, the wrong music, a spelling mistake in your details, or the spotlight landing in the wrong place), email [email protected] with your reel's link and what's wrong. We'll fix it and send you a new version at no charge.

2. Full refund if you're still not happy

If we can't put it right, or you're still unhappy after a fix, you can ask for a full refund within 14 days of your order. Email [email protected] with your reel's link. Refunds go back to your original payment method, and your bank usually shows them within 5–10 business days.

3. If a reel never arrives

If your reel fails to build or you can't access it, contact us and we'll either deliver it or refund you in full, whichever you prefer.

4. Things we can't refund

Requests made more than 14 days after the order, and orders cancelled for breaking our Terms of Service (for example, footage you didn't have the right to upload).

Contact

NetSnap. Email: [email protected]